Supply Chain Performance Measurement Using a SCOR Based Fuzzy VIKOR Approach

Abstract

Supply Chain performance measurement is a vital issue for supply chain management. Both from the academia and professional life, various models are proposed for this subject. In this chapter, the literature is investigated for current performance measurement models and a multi-criteria decision making approach is proposed for supply chain performance measurement. In this study, SCOR model is used for structuring the problem, Fuzzy Analytic Hierarchy Process (AHP) is used to determine the importance weights of the criteria and finally Fuzzy VIKOR is used to rank the alternatives based on expert evaluations.