Exploring the Adoption of ERP Systems: An Empirical Investigation of End-Users in an Emerging Country

Abstract

Enterprise resource planning (ERP) is an integrated management system that aims to bring together all the data and processes of an organization. There are many factors influencing the use of ERP systems. The purpose of this study is to analyze a variety of factors that affect end-users’ behavioral intention to use ERP implementation based on the technology acceptance model (TAM). Besides the basic constructs of TAM, we determined other constructs such as consultant support and user guidance. The data was collected from end-users who used or have been using an ERP system in the companies. A total of 136 responses were obtained. SmartPLS software was used for the data analysis and testing of the validity of the hypotheses. The results show that perceived usefulness affect behavioral intention to use an ERP system, while perceived ease of use is not a significant determinant of ERP system usage. Moreover, both perceived ease of use and user guidance affect perceived usefulness and consultant support affect perceived ease of use.