The Role of Technology Management Capabilities in Building Organizational Resilience Capacity and Product Innovativeness: Evidence From the Turkish ICT Industry

Abstract

The aim of this paper is to explore if technology management capabilities (TMC) lead to more resilient and innovative firms. As resilience is a desired attribute for firms in today’s disruptive business world, in this paper, taking the dynamic capabilities view, we argue the mediating role of organizational resilience capacity (ORC) between TMC and product innovativeness. We also explore the role of technological turbulence in moderating the relationship between TMC and ORC. By developing and testing hypotheses via partial least squares structural equation modeling with SmartPLS 3, we collect data through a self-administered questionnaire from 192 firms operating in the Turkish information and communications technologies (ICT) industry. The results show that the capacity for resilience mediated the relationship between TMC and product innovativeness and technological turbulence moderated the relationship between TMC and ORC. This first study of the literature to investigate the role of ORC in the relationship between TMC and product innovativeness also seeks to understand whether TMC help organizations build the capacity for resilience. This study also examines the impact of technological turbulence, which is one of the important contextual factors in the relationship between TMC and ORC.