Student and Academic Staff Surveys of Knowledge Management Capabilities in Higher Education: Validity and Reliability Studies

Abstract

Adopting a quantitative research design, this study aimed to develop Student Survey of Knowledge Management Capabilities in Higher Education (SSKMCHE) and Academic Staff Survey of Knowledge Management Capabilities in Higher Education (ASKMCHE) to measure the knowledge management capabilities in state universities from the perspectives of both students and academics. The participants were 512 undergraduate students and 300 academics working full-time in state universities in Istanbul during the academic years of 2017–2018 and 2018–2019. The explanatory factor analysis (EFA) was performed to determine the validity of the surveys, and the Pearson correlation analyses and matched-pair t-tests were performed to find out the reliability of the surveys, and Cronbach alpha coefficients were calculated for each sub-dimension to test their internal consistency. At the end of the study, 43-item 5-point Likert-type scale of SSKMCHE and 50-item 5-point Likert-type scale of ASKMCHE were developed, which measure 7 dimensions: technology, organizational structure, and organizational culture as the dimensions of knowledge management infrastructure capabilities, and knowledge acquisition, knowledge conversion, knowledge application, and knowledge protection as the dimensions of knowledge management process capabilities.