A Comprehensive Risk Management Tool Based on Multi-Agents and System Dynamics for Traditional and E-Commerce Supply Chain

Abstract

Supply chain management paradigms are becoming increasingly common management perspectives all over the world due to violent global competition of trade organizations and rapid changes in technology. In recent years, thanks to the communication improvements, customers have become more conscious about purchasing goods or services. Furthermore, organizations have to be customer oriented and more flexible against the dynamism of supply chain environment which increases uncertainties in supply chain parameters. Although a considerable amount of risk factors appearing in supply chain operations, this study concentrates on detecting key supply chain risks which could cause abnormalities and occur from rapid changes in customer demand, unpredictable price fluctuations, defect variations and delivery delays and provides the correction of these problems automatically. Thus, a system dynamics model is established for determining risks. This combined approach would be helpful for integrated supply chain risk management.