Understanding the behavioral intention to use ERP systems: An extended technology acceptance model

Abstract

Over the past few years, firms around the world have implemented enterprise resource planning (ERP) systems to have a standardized information system in their organizations. While millions of dollars have been spent on implementing ERP systems, previous research indicates that potential users may still not use them. This study, based on data from 75 potential end-users, examines various factors affecting users' behavioral intention to use the ERP system. The results indicate that subjective norms, perceived usefulness and education level are determinants of behavioral intention to use the system. In addition, perceived usefulness affects attitude towards use, and both perceived ease of use and compatibility affect perceived usefulness. Implications of these findings are discussed and further research opportunities described.