Quantifying ergonomic quality of governmental websites

Abstract

The paper suggests an evaluation method for public e-government websites, but also in particular e-health websites based on user perspectives. To evaluate ergonomic quality of websites, attributes are defined. Since quality has several dimensions and some of these dimensions involve linguistic terms, fuzzy approach is chosen as a method for quantifying them. The evaluation method can combine linguistic variables and give an overall score of ergonomic quality of e-government services. It can also address the areas which are required to be improved.