Prioritization of Supply Chain Performance Measurement Factors by a Fuzzy Multi-criteria Approach

Abstract

Measurement of supply chain performance is an important issue to identify success, to understand processes, to figure out problems and where improvements are possible as well as provide facts for decision-making. Using classical performance measurement techniques, it may not be possible to incorporate judgments of decision makers comprehensively. Hence, we propose a fuzzy multi-criteria evaluation method for this purpose in the framework of supply chain performance measurement. Fuzzy DEMATEL is used to prioritize the performance measurement criteria of supply chain. We also present a sensitivity analysis using different linguistic scales.